Shipping policy

MELTON MICHELLE.DENISE

Thank you for shopping with MELTON MICHELLE.DENISE. We strive to ensure all consumer electronic products are carefully inspected, securely packaged, and delivered to customers accurately and safely within a standard delivery cycle.

1. Order Processing Time

We complete the sorting, inspection and packaging of all confirmed orders within 1-3 business days (excluding weekends and statutory holidays) once your order confirmation is received.

During promotional events and order surges, routine processing schedules may be prolonged. Our team will send formal notification emails to customers promptly if any major delivery delays occur.

2. Shipping Rates and Delivery Estimates

Applicable shipping fees for your purchase will be computed and clearly presented on the checkout page prior to payment completion.

Estimated delivery times:

Standard Shipping: 17 business days

All delivery durations are for reference only. Actual delivery speed may be affected by logistics carrier delays, customs clearance progress, extreme weather, regional logistical bottlenecks, and national holidays.

3. Shipment Confirmation and Order Tracking

After your consumer electronic goods are dispatched from our warehouse, you will receive a shipment confirmation email containing exclusive tracking codes and logistics inquiry channels.

The full tracking information will be fully activated and queryable within 24-48 hours after the logistics carrier picks up your package.

4. Incorrect Address Disclaimer

Customers shall verify and confirm the authenticity and completeness of the shipping address during checkout to avoid delivery failures.

MELTON MICHELLE.DENISE shall not bear any liability for misdelivery or non-delivery resulting from wrong, missing or invalid address information submitted by customers. Any package returned due to address errors will require customers to bear the corresponding reshipment costs.

5. Lost or Damaged Packages

Lost Packages:

If your electronic product package is lost during transportation, please submit a consultation and application to our customer service team within 7 days after the scheduled delivery date.

Damaged Items:

Given the fragility of consumer electronic devices, please check your goods immediately upon receipt. If the products are damaged or defective on arrival, please contact our support team within 48 hours and provide high-definition photos of the damaged products and outer packaging for official verification.

We will conduct a comprehensive investigation of your case and provide targeted solutions in the fastest time possible.

6. Product Care and Usage Notice

Each of our consumer electronic products is attached with official user manuals and usage guidelines. Customers are required to use, maintain and store the electronic devices in accordance with official specifications. MELTON MICHELLE.DENISE is exempted from liability for equipment failures, scratches or functional damage caused by improper operation, unauthorized disassembly, incorrect storage or human misuse.

7. International Shipping and Customs Notice

Cross-border shipments may be subject to customs duties, import taxes and other clearance fees formulated by the destination country’s authorities. All extra charges incurred during customs clearance are payable by the buyer, which are not included in the product unit price and basic shipping fees.