Shipping policy
Thank you for shopping with TYRESE RICHARDSON. Specializing in versatile luggage, travel bags and daily handbag products, our brand adheres to strict order fulfillment and cross-border logistics standards. We strive to process every customer order precisely, adopt professional protective packaging for all bag items, and ensure every product is delivered completely undamaged within a standard shipping period.
1. Order Processing Time
We complete full order processing, including product inspection, sorting and secure packaging, within 1-3 business days after receiving your official order confirmation, excluding weekends and federal public holidays in the United States. Processing schedules may be prolonged during busy promotional seasons due to increased order volume. We will notify all customers promptly via email if substantial shipping delays occur.
2. Shipping Rates and Delivery Estimates
Shipping fees applicable to your bag and luggage orders will be automatically calculated and clearly presented on the checkout page before payment confirmation, ensuring full cost transparency for every transaction.
Estimated delivery times:
Standard Shipping: 15 business days
All stated delivery times are estimated values and are not guaranteed. Actual parcel arrival may vary due to courier operational delays, customs clearance progress, severe weather conditions, cross-border logistical limitations and holiday schedule adjustments.
3. Shipment Confirmation and Order Tracking
Once your bag order is dispatched, you will receive a formal shipment confirmation email containing exclusive tracking codes and parcel monitoring links.
Tracking information and real-time logistics updates will generally be activated and accessible for online checking within 24-48 hours after the shipping carrier completes parcel pickup and system registration.
4. Incorrect Address Disclaimer
Customers are solely responsible for verifying the accuracy and completeness of their shipping address during the checkout process.
TYRESE RICHARDSON shall not be held accountable for misdelivery, delivery failure or returned parcels resulting from incorrect or incomplete address information provided by customers. Any packages returned due to address errors will incur additional reshipping fees that must be covered by the buyer.
5. Lost and Damaged Parcel Handling
If your parcel is lost during cross-border transportation, please contact our customer support team within 7 days of your expected delivery date to initiate a logistics investigation.
If your luggage or bag products arrive with physical damage, defective structures or broken packaging upon receipt, please submit a support request within 48 hours after delivery with clear photos of damaged goods and original packaging. Our team will review your case and deliver a proper solution in a timely manner.
6. Product Maintenance and Customs Provisions
Every bag and luggage product comes with official care and maintenance guidelines. Customers should follow standardized usage and storage instructions to extend product service life. TYRESE RICHARDSON assumes no liability for product damage, wear or deformation caused by improper maintenance, unauthorized alteration or personal misuse.
International shipments may be subject to import duties, customs taxes and clearance fees imposed by destination country authorities. All related charges are the exclusive responsibility of the customer and are not included in product prices or standard shipping costs.
7. Contact Information
If you have any questions or doubts regarding this Shipping Policy and your order logistics status, please feel free to contact our official support team through the details below:
Trade Name: TYRESE RICHARDSON
Phone number: +1 862-533-9127
Email: service@meltonsmart.shop
Physical address: 8 Barnhart Ln, Fountain Inn, SC 29644, United States